At Aurora Promotions, we strive to ensure a seamless and personalized experience for all of our customers. Please take a moment to review our shipping and return policy.
Shipping Policy
Shipping costs are calculated based on the weight, size, and destination of your order. Each order is unique, and shipping rates may vary. You will receive a detailed breakdown of shipping costs during the checkout process or when your order is confirmed. If you have any specific delivery requirements, please let us know, and we will do our best to accommodate your needs.
Order Cancellations
Orders may be cancelled prior to shipping. However, please note that cancellations are subject to a restocking fee, which will be determined on a case-by-case basis, depending on the specifics of the order. To initiate a cancellation request, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be cancelled.
Return & Exchange Policy
Due to the customized nature of many of our products, we do not accept returns or exchanges. Please ensure that all order details are correct before placing your order. If there is a defect or issue with your order, please contact us immediately so we can work with you to resolve it.
For any questions regarding shipping, cancellations, or returns, feel free to reach out to our team at shipping@aurorapromotions.ca.
